In the world of Harrogate Borough Council this makes sense

Begin forwarded message:

From: Harrogate Borough Council <noreply@harrogate.gov.uk>

Subject: Response to your Bins and recycling enquiries submission

Date: 24 March 2017 at 14:41:44 GMT

To: xxxxxx@gmail.com

Dear Rachael Prince

Thank you for your enquiry, received on 23 March 2017.

I appreciate that you returned the bin at the time it was offered, but once a bin has been refused, it is not possible to re-issue it. The garden waste service has been reviewed and restructured to make it more equitable for all residents, and it will be offered in the first phase in 2017 to those who currently use the service and then extended to other residents in 2018.

It is not simply a question of providing the bin, but of being able to provide sufficient vehicles to empty the bins.

The garden waste service is a non-statutory service, which means that your council tax does not include a charge for it, so you are not being charged to receive a different level of service from your neighbours and they will of course be charged from June 2017 if they wish to opt into the service.

If you need to contact us again about this enquiry, please quote your case reference FS-Case-20074126.

Jill

Customer Services
Harrogate Borough Council
PO Box 787
HARROGATE
HG1 9RW
email: contact ustel: 01423 500 600

www.harrogate.gov.uk